Website support in England / International

Website Support

Activities the purpose of which is to maintain the trouble-free functioning of the site and the operation of absolutely all its systems.

Order support
10+ years of web systems administration80+ permanent service companies30 min. response time to critical incidents
PC "Chancellor"Ogranik FoodHolding "Protos Group of Companies"AnfishReef ExclusiveStroyImpulseAllianceBakehouse+ 100 companies
99.9%
uptime of sites using our service
24/7
24/7 availability monitoring
from 140 $
monthly service cost
100%
guarantee fulfillment on time under SLA agreements

Website technical support is an activity whose purpose is to maintain the trouble-free functioning of the website and the operation of absolutely all of its systems. Website technical support begins with monitoring the functioning of servers and ending with adding new pages for the website:

  • provision of a domain name;
  • setting up a domain name on hosting, or VDS;
  • transferring your website to a new hosting;
  • mail settings
  • checking for malicious code;
  • checking for the presence of extraneous "left" links.

 

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Services Catalog

Subcategories in "Site support"

Choose a service to explore options and calculate estimated cost.

⚡Category

Website Optimization

So, you have your own website, but it “doesn’t work for you” as expected either by the number of clients visiting the site, or by the number of orders that were made from your site - here you go

⚡Category

PPC Advertising

We will customize advertisements (text, image, video) that are shown to users in accordance with their search queries, interests or online behavior

⚡Category

Backup Management

Instant site recovery in case of failure or infection in 15 minutes.

⚡Category

Website Promotion

Website promotion is measures to increase website traffic by potential customers who may be interested in purchasing certain goods (services) offered on this promoted website.

⚡Category

Web Analytics & Telephony

Google Analytics 4 Setup, Yandex Metrics and End-to-End Analytics in England / International

⚡Category

CRM & Accounting Integrations

Implementation of Bitrix24, amoCRM and Server Maintenance & Support in England / International

⚡Category

AI & Automation

Implementation of AI agents, Chatbots and Vector knowledge bases (RAG) in England / International

⚡Category

Website Content Population

Filling the site with: pictures, texts, parsing materials for sites and online stores

⚡Category

24/7 Tech Support

Guaranteed uninterrupted operation of your website 24 hours a day, 7 days a week.

⚡Category

E-Commerce Management

Engineers and programmers are in touch for uninterrupted order processing.

⚡Category

Improvements & Redesign

We will refresh the appearance and functionality of your existing website without losing SEO positions.

⚡Category

Transfer to 1C-Bitrix

Transition to the reliable 1C-Bitrix platform while maintaining all search positions.

⚡Category

Delivery & Payment

Accept online card payments and automatically calculate delivery costs.

⚡Category

CMS Updates & Security

Removing viruses and closing vulnerabilities to reliably protect your data.

Service Types

What website problems do we solve?

We deal with the full range of work - from technical to design.

01

Programming and layout

We are improving the functionality, creating new pages, correcting errors in the code, adapting the layout for new mobile devices.

02

Administration and Security

We set up backups, protect against hacker attacks, treat viruses, and transfer the site to reliable hosting.

03

Filling with content

We place new products, articles, update price lists, change contact information, banners and graphic elements.

Work Process

Convenient workflow based on requests

No lost tasks - all requests are recorded in our system.

01

Creating an application

You send the task by email or via messenger. The task is automatically registered in the system.

02

Time and Priority Estimation

Our technical specialist estimates the amount of work in hours and agrees on the implementation time.

03

Execution on a test server

We first make major changes to a copy of the site, test its performance, and only then transfer it to battle.

04

Handing over work and writing off hours

You check the work. The hours spent are debited from your balance according to the tariff.

05

Quality control and finalization 05

Checking intermediate results, testing and agreement with the customer.

06

Quality control and finalization 06

Checking intermediate results, testing and agreement with the customer.

Tools

We support any popular CMS

We know the architecture features of various platforms.

CMS systems
1C-Bitrix, WordPress, Joomla, OpenCart, ModX, Drupal, etc.
PHP frameworks
Yii2, Laravel, Symfony for custom web applications.
Databases and Servers
MySQL, PostgreSQL, Apache, Nginx, administration of Linux servers.
Yandex Webmaster & Yandex Metrica
End-to-end analytics and conversion tracking for all advertising sources.
Google Search Console & Google Analytics 4
End-to-end analytics and conversion tracking for all advertising sources.
Case Studies & Results

Examples of completed improvements

See what problems we have helped our clients solve.

Large e-commerce store

Optimizing site loading speed on 1C-Bitrix

from 6.4s to 1.8s
reduced page loading time
+15%
increase in conversion due to speed
Manufacturing company

Integration of a corporate website with CRM Bitrix24

100%
applications are transferred without failures
0
missed calls and requests
Manufacturing company

Increase in conversions and targeted applications by 2.5 times

+150%
increase in customer requests
-30%
reduction in cost per lead (CPA)
Key Features

Why do they trust us to support their website?

We replace a full-time programmer and system administrator for less money.

Speed

Fast response

We begin correcting emergency errors within 30 minutes. We complete work tasks in 1-2 days.

Reliability

Backups

Before any change, make a backup. Your site can always be restored in a couple of clicks.

Benefit

Pay per hour

You pay only for the actual time a specialist works on your website, without overpayments for downtime.

Guarantees

Guarantees of technical stability

Saving backups

We set up daily website copying to the cloud.

Security check

Once a month we scan the site for viruses and vulnerabilities.

Confidentiality

We sign an NDA, guaranteeing the safety of your passwords and data.

Pricing Packages

Rates and cost of services in England / International

Select the number of technical support hours your business needs each month.

Start

140 $/month
  • 5 hours of programmer work
  • Website availability monitoring
  • Backup Management
  • Reaction time: up to 4 hours
Order Now

Optimum

280 $/month
  • 12 hours of programmer work
  • Security and virus control
  • Website speed optimization
  • Reaction time: up to 2 hours
Order Now

Professional

1,175 $/month
  • 25 hours of programmer work
  • Personal technical manager
  • Task execution priority
  • Reaction time: up to 1 hour
Order Now
FAQ

Questions about website support

What happens if the hours in the tariff are over?+

We will agree with you additional hours at a reduced rate or transfer non-urgent tasks to the next month.

Do unused hours carry over?+

No, unused hours expire at the end of the month. Therefore, we recommend choosing a tariff based on your real needs for modifications.

How to track progress on a project?+

A personal manager is assigned to your company, and we also provide access to the dashboard.

What guarantees are included in the contract?+

The contract specifies the deadlines for completing the work, fixing the cost and acceptance criteria.

Do you work with clients from other regions?+

Yes, we work throughout Belarus and the CIS, all communications are easily carried out online.

How often will we receive reports?+

Every month we send a detailed report with graphs of traffic, work performed and a plan for the next month.

What to do if additional modifications are needed?+

All additional wishes are recorded in the addendum. agreement and are carried out by our team.

Is a confidentiality agreement (NDA) signed?+

Yes, an NDA is signed before commercial access and materials are transferred.

How to draw up a contract and start working?+

You leave a request, we prepare the proposal, agree on the terms of reference and sign the contract.

Is non-cash payment possible for legal entities?+

Yes, we work on a cashless basis with the provision of all closing acts.

What to do if the site is hacked or infected with a virus?+

On the Optimum and Pro tariffs, virus treatment and restoration of functionality after hacking are included in the cost of service.

Website Support#CMS WordPress#CMS Joomla!#1C-Bitrix#CMS + CRM Bitrix 1C #1C#CMS Drupal#CMS OpenCart#Yii2 Framework#Yii Framework#CMS Magento#Laravel - web framework
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